In the search field, type a person's name (or the first part of it).Add members – Add members to the shared mailbox as follows:. choose the second part of the email address from the drop-down options. Email address – In the first box, enter the first part of the email address for the shared mailbox. It's required and should be user-friendly so people recognize what it is. Name - This is the shared mailbox name, and it appears in the address book, on the To field in email, and in the list of shared mailboxes on the Shared Mailboxes page.On the Create a shared mailbox page, enter the following information:.On the SHARED MAILBOX page, click the Create a shared mailbox icon.From the left hand navigation pane, click SHARED MAILBOXES.From your Office 365 dashboard, click the app launcher icon, and then click Admin.To create a shared mailbox, proceed as follows. You are now signed in to your Office 365 account and, provided you have administrator privileges, you may proceed to create a shared mailbox. The Office 365 admin center opens on the DASHBOARD.Open a web browser and, in the Address box, enter the following URL.Add or remove members to/from the shared mailbox.This article describes how an Office 365 administrator may create a shared mailbox. You must have Office 365 administrator permissions to create a shared mailbox. You don't need to assign licenses to shared mailboxes, except when they are over their storage quota of 50 gigabytes (GB). You must first be granted permissions to the shared mailbox, and then you access it using Outlook or OWA. You can't log into a shared mailbox directly using Outlook or Outlook Web App (OWA). Your customer questions get quicker answers, and related emails are all stored in one mailbox.Ī shared mailbox doesn't have its own user name and password. Shared mailboxes are a great way to handle customer email questions because several people in your organisation can share the responsibility of monitoring the shared mailbox and responding to queries. Shared mailboxes in Office 365 make it easy for a group of people to monitor and send email from a common email addresses, like or When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox and not from the individual user.
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